Support Articles

1.The aPowers energy level have dropped below the reserved percentage threshold.

2.Your system is set to Emergency Backup Mode.

3.The Storm Hedge event is activated, and the aPowers battery are fully charged while the grid remains online.

4.A VPP event is upcoming; aPowers are fully charged and standing by for VPP dispatch.

5.You may be enrolled in a utility battery program such as Hawaiian HECO BB/BYOD/BYOD+ or California SDCP. Your FranklinWH aPowers are pre-reserving energy ahead of the program’s dispatch schedule.

6.The aPowers circuit breakers may be tripped, or the system switches may be turned off.

7.There may be a system fault with aPowers. Please contact your installer or FranklinWH Support for technical assistance.