SMS Communications Terms and Conditions

Last updated: January 2, 2025

1. Consent and Authorization

By providing your mobile phone number and opting in to receive SMS communications from FranklinWH ("we," "us," or "our"), you expressly consent to receive text messages from us, including messages sent using an automatic telephone dialing system. You confirm that you are the owner or authorized user of the mobile device associated with the provided phone number.

• 1.1 Privacy and Data Protection

  • Without your consent, your phone number and consent details will not be shared with third parties or affiliates for marketing purposes.
  • Your information is used solely for direct communication between you and our company.
  • We maintain industry-standard security measures to protect your data.
  • For complete details on how we handle your information, please refer to our Privacy Policy.

2. Types and Frequency of Communications

• 2.1 Purpose of Communications

  We will send SMS messages primarily for:

  • Providing information about our products and services
  • Responding to your inquiries
  • Coordinating service provision and delivery
  • Following up on outstanding matters
  • Sending relevant updates about your account or interactions with us
  
  

• 2.2 Message Frequency

  • Initial Contact: You may receive up to 1 message per day for a maximum of 3 consecutive days if no response is received
  • Active Conversations: During active engagement with our Sales Representatives, you may receive between 20-50 messages per day
  • The exact frequency of messages will vary based on your interaction level and specific circumstances

3. Costs and Charges

• Message and data rates may apply to all SMS communications sent by us and received by you
• All costs associated with receiving or sending text messages shall be borne solely by you
• We recommend reviewing your mobile phone plan for details about messaging costs
• We are not responsible for any charges you may incur from your mobile carrier

4. Opt-Out and Support

• 4.1 Opting Out

  • You may opt-out of SMS communications at any time by texting "STOP" to our number
  • After opting out, you will receive one final message confirming your opt-out
  • Please note that opting out of SMS communications may impact our ability to provide certain services or updates to you
  
  

• 4.2 Additional Support

  • For assistance with SMS communications, text "HELP" to our number
  • You may also contact our customer support through our website or designated support channels

5. Additional Terms

• 5.1 Service Availability

  • SMS services may not be available in all areas
  • Message delivery is not guaranteed and may be affected by factors outside our control
  • We reserve the right to modify or discontinue SMS communications at any time without prior notice
  
  

• 5.2 Modifications to Terms

  • We reserve the right to modify these terms and conditions at any time
  • Continued use of our SMS services after any modifications indicates your acceptance of the updated terms
  • Material changes to these terms will be communicated to you via SMS or email

6. Liability and Indemnification

We are not liable for any delays, failure to deliver, or misdirected delivery of any SMS communications, or any content transmitted through SMS communications that is inaccurate, incomplete, or unsuitable for your purposes. In no event shall our liability exceed the amount you paid, if any, for the use of our SMS services.

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your violation of these terms, your use or misuse of our SMS services and your violation of any applicable laws or regulations.

By providing your mobile number and opting in to receive SMS communications, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.