Director of Service
United States
( Remote )
Full-time - US
FranklinWH is a rapidly expanding company determined to become the leader in the global energy home storage system (ESS) industry. FranklinWH offers whole home energy solutions typically coupled with solar PV systems, bringing households into the modern all-electric future. Though founded by experts in power electronics, BMS and EMS, FranklinWH is equally focused on energy management software while also providing top level service to our partners and customers. FranklinWH is expanding its global footprint, relying on an industry leading supply chain. This is an exciting time to be at a fast-growing company in a fast-accelerating industry.
Position Overview:
The Director of Service is responsible for overseeing FranklinWH’s entire service organization, ensuring operational excellence, customer satisfaction, and team development. This role will drive service strategy, team structure, escalation management, and process improvement while working cross-functionally with leadership to align service operations with business objectives.
The Director of Service will manage all levels of the service team (T1, T2, T3, and field operations), ensuring efficient workflows, strong leadership development, and a proactive approach to customer support. This role will also own service policies, performance metrics, and the scaling of operations as FranklinWH continues its rapid growth.