Support Articles
Why does the app say my system is offline?
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Your home internet connection may be experiencing an issue. Possible causes include:
1. Your home broadband modem/router is powered off. Please restore power to the device.
2. Your home broadband service subscription has expired or payment is overdue.
3. Your home broadband access device (e.g., modem/router) is malfunctioning. Please restart or reset the device.
4. The aPower unit’s battery is depleted due to a prolonged grid outage. The system will automatically reconnect once grid power is restored or during the next sunny period (when solar charging resumes).
5. The aGate device is powered off.
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