Support Articles

Savings may not display in the app for these common reasons: 

Incorrect or missing utility tariff and Time-of-Use settings will prevent the app from calculating accurate savings.

If your system is running in Emergency Backup Mode or Storm Hedge Mode, the battery prioritizes outage protection instead of daily cost savings, so savings data will not generate properly.

It takes several days of continuous system data for the app to calculate and show energy savings. If your system was just installed or recently reset, savings will not appear until enough usage data is collected.

Poor internet connection or offline system status stops energy data from syncing to the app, causing savings figures to stay blank or not updated.

Firmware glitches, temporary system communication errors, or outdated app versions can also delay or hide your savings display.