Support Articles

Your system operates dynamically based on preconfigured settings and real‑time conditions, which causes different behavior throughout the day.

The system automatically adjusts charging, discharging, and grid export according to peak and off‑peak electricity rate periods.

Solar output changes with sunlight intensity, sun angle, and temperature throughout morning, afternoon, and evening, affecting how the system uses solar, battery, and grid power.

Modes such as Emergency Backup Mode and Storm Hedge may activate at specific times to keep battery power reserved for potential grid outages.

Enrolled VPP or battery utility programs can set designated time windows for charging, discharging, or holding energy, changing system behavior automatically.

Battery cell temperature naturally rises or falls during the day. The system adjusts charge and discharge speed to protect battery health, especially in early cold mornings or cold evenings.