Careers

FranklinWH is a rapidly expanding company determined to become the leader in the global energy home storage system (ESS) industry. FranklinWH offers whole home energy solutions typically coupled with solar PV systems, bringing households into the modern all-electric future. Though founded by experts in power electronics, BMS and EMS, FranklinWH is equally focused on energy management software while also providing top level service to our partners and customers. FranklinWH is expanding its global footprint, relying on an industry leading supply chain. This is an exciting time to be at a fast-growing company in a fast-accelerating industry.

Role Overview

We are seeking a hands-on Salesforce Engineer / Administrator to support the design, configuration, and ongoing evolution of our Salesforce platform. This role sits at the intersection of administration, light architecture, integrations, and business enablement, and is ideal for someone who wants broad exposure across Salesforce rather than a narrow specialization.

This role will work closely with the TI Program Manager, business stakeholders, and external vendors to translate requirements into scalable, well-governed Salesforce solutions. While this is not a senior architect role, the position offers a clear growth path into solution architecture as the platform matures.

Key Responsibilities

Salesforce Configuration & Administration

- Configure and maintain objects, fields, record types, page layouts, flows, validation rules, and automation

- Manage profiles, permission sets, role hierarchy, sharing rules, and access governance

- Support release management, sandbox strategy, and deployments (Change Sets / DevOps tools)

- Monitor system health, data quality, and adoption metrics

Business Enablement & Requirements Translation

- Partner with the TI Program Manager to intake business requirements and clarify scope

- Translate operational, sales, and service needs into Salesforce solutions

- Support user onboarding, enablement, and documentation

- Troubleshoot issues and provide Tier 2 Salesforce support

Data, Reporting & Governance

- Assist with data modeling, field usage analysis, and best practice implementation

- Build and maintain reports and dashboards for Sales, Service, and Leadership

- Support data governance initiatives (field history tracking, auditability, data dictionary alignment)

- Ensure changes align with security, compliance, and scalability standards

Integrations & Automation Support

- Support integrations with adjacent systems (e.g., LMS, ticketing, document management, automation platforms)

- Assist with OAuth, connected apps, API users, and integration troubleshooting

- Partner with vendors and internal teams on integration testing and rollout

Documentation & Process Discipline

- Maintain clear documentation for configurations, processes, and architectural decisions

- Support standardized intake, approval, and change management workflows

- Contribute to continuous improvement of Salesforce governance and operating models

Required Qualifications

- 2–5 years of hands-on Salesforce experience (Admin, Engineer, or hybrid role)

- Experience supporting real-world business processes in Sales and Service Cloud

- Strong understanding of Salesforce core platform concepts (objects, automation, security)

- Comfortable working in sandbox and production environments

- Ability to translate ambiguous business needs into concrete technical solutions

- Strong documentation and communication skills

Preferred Qualifications

- Salesforce Administrator certification (required within 6–12 months if not already held)

- Exposure to Sales Cloud, Service Cloud, or Experience Cloud

- Familiarity with integrations, APIs, or automation platforms (e.g., Workato, Zapier, MuleSoft, etc.)

- Experience supporting data cleanup, field rationalization, or system migrations

- Interest in growing toward solution or technical architecture

What Success Looks Like in This Role

- Salesforce changes are delivered cleanly, predictably, and with proper documentation

- Business teams feel supported and understand how to use Salesforce effectively

- Technical debt is reduced over time, not increased

- Integrations are stable, secure, and well-governed

- The TI Program Manager can focus on strategy and roadmap while trusting execution

Growth Path

This role is designed to grow into a Senior Salesforce Engineer or Solution Architect position as platform complexity increases. The individual will gain exposure to system design decisions, cross-platform integrations, and enterprise governance models.

FranklinWH offers a competitive salary plus fully comprehensive benefits and a performance bonus package based on an annual objective achievement. Our generous benefits package includes:

a 401(k) Retirement Plan.

medical/dental/life/disability program.

PTO, and sick days.

Life insurance and long-term disability.

Generous Travel Per Diem.

FranklinWH is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Agency applications will not be considered.